Frequently asked questions about OrderSomm.
Clear, practical answers for restaurant operators and guests considering a personalized dining experience.
What is OrderSomm?
OrderSomm is a restaurant dining intelligence platform that helps guests discover dishes and drink pairings based on their stated preferences, dietary needs, mood, and occasion. Restaurant operators use it to turn a static menu into a more personal dining experience.
How does OrderSomm personalize restaurant menu recommendations?
A guest starts with a short questionnaire about preferences such as flavor, spice tolerance, dietary needs, alcohol preference, mood, and dining occasion. OrderSomm uses those inputs with the restaurant's menu information to rank relevant food and beverage suggestions.
Can OrderSomm recommend wine, beer, cocktails, and non-alcoholic drinks?
Yes. OrderSomm can surface pairings from a restaurant's available beverage menu, including wine, beer, cocktails, and non-alcoholic options when they are offered. Each pairing includes a plain-language rationale so a guest can understand the recommendation.
Does OrderSomm send my order to the kitchen?
No. OrderSomm helps a guest decide what to order and saves those choices to an order history they can show their server or revisit later. Placing the food order still happens through restaurant staff, ensuring course pacing and personal hospitality remain seamless, and OrderSomm does not transmit orders to a kitchen or point-of-sale system.
How does OrderSomm handle dietary restrictions and allergies?
Guests can share dietary preferences and allergens so OrderSomm can filter or flag conflicting menu items. OrderSomm is not a medical tool, and guests with severe allergies should always confirm ingredients and cross-contact risks with restaurant staff before ordering.
Do guests need to download an app to use OrderSomm?
No. Guests open OrderSomm in a mobile browser after scanning a restaurant's QR code. A guest can use the experience without creating an account; creating one simply makes it possible to save preferences for later visits.
What do restaurant operators get with OrderSomm?
Operators can build and manage their menu, generate QR codes, review guest recommendation feedback, and use live dashboard signals to understand what guests are responding to. Plan details and included monthly guest sessions are listed on the pricing page.
See how OrderSomm works, compare plans, or sign up your restaurant.